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The company recommends emailing [email protected] if you have issues submitting the data-deletion request.
23andMe notes that you have to provide additional verification before your data-deletion request can be processed, and that you must follow instructions detailed in a 23andMe confirmation email for your request to be processed.23andMe is up for sale—which means your data is, too.The company’s decision to declare bankruptcy was not a surprising one. After a 2023 data breach in which attackers gained access to information from close to 7 million customer profiles, 23andMe’s stock price plummeted, and the company settled a class-action lawsuit for $30 million.Users of the 23andMe test send the company samples of their saliva to learn about their ancestry and possible health risks. Wojcicki said that 85% of the company’s customers also consent to their genetic data being used to research diseases. Unlike with other forms of medical data, few guardrails protect genetic data stored by companies like 23andMe.
Check your spam and trash folders for emails from [email protected].
Each 23andMe account is associated with an email address. You must confirm your ownership of the email address used to create your account and your ability to receive messages at that address. You are required to confirm your email address during the creation of a new account, or if you had not previously confirmed your address on an existing account.You will also need to confirm your email address anytime you update your account email. Please note that the information in this article only applies to accounts that have not been created through a third party service (e.g., via the “Sign up with Google” or “Sign up with Apple” link). If you set up your 23andMe account using a third party service (e.g., Google Sign-In or Sign in with Apple®), you will not be required to confirm your account email address.An email titled "Finish Creating Your Account" will be sent to your email address. Account-related emails are addressed from [email protected] your spam and trash folders for emails from [email protected].
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Scroll down to a section titled “23andMe Data” at the bottom of the page. Click the “View” button. If you want to save a copy of your genetic data, choose the option to download your data to your device before proceeding with next steps. ... You will receive a confirmation email from ...
Scroll down to a section titled “23andMe Data” at the bottom of the page. Click the “View” button. If you want to save a copy of your genetic data, choose the option to download your data to your device before proceeding with next steps. ... You will receive a confirmation email from 23andMe; follow the link to confirm your deletion request.AG Campbell encourages Massachusetts 23andMe customers to contact her office with concerns or issues, or if have not heard back from the company within 1-2 days. Consumers may file a Consumer Complaint online, or by calling (617) 727-8400. ... The Attorney General is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts. Call Sydney Heiberger, Press Secretary at (617) 727-2543 · Email Sydney Heiberger, Press Secretary at [email protected] Customers to Contact Company to Delete Data Amidst Bankruptcy FilingDue to the high volume of sensitive consumer information, including genetic data the company has obtained, AG Campbell is reminding consumers that they can reach out to 23andMe and request that the company delete their personal data and destroy any DNA samples held by the company.
Those whose requests for deletion were processed received an email from the company that said: “Your data is being deleted,” followed by an added detail: “Your account will no longer be accessible, and will be deleted per your request.” · Once a buzzy consumer startup, 23andMe filed for ...
Those whose requests for deletion were processed received an email from the company that said: “Your data is being deleted,” followed by an added detail: “Your account will no longer be accessible, and will be deleted per your request.” · Once a buzzy consumer startup, 23andMe filed for chapter 11 on Sunday and announced the resignation of its chief executive officer, Anne Wojcicki.Bieber said he is concerned about what would happen to that data after 23andMe is sold, and worried that his family would be unable to access that information if he died. Over the course of three hours, he received several error messages before being able to successfully begin the deletion process. Like others who deleted their data Monday, he received an email saying that the company is in the process of deleting his data, and that his account would be deleted per his request.Customers who had more complicated situations, including those who accidentally sent 23andMe emails to their spam folders or who couldn’t remember their passwords, said they faced hourslong customer service queues on Monday.Some customers reported that 23andMe asked them to reset their passwords, requiring them to complete the process via email using two-factor authentication to verify their identities.
In at least one example, though, 23andMe eventually provided an explanation to the user. On Tuesday, US National Security Agency cybersecurity director Rob Joyce noted on his personal X (formerly Twitter) account: “They disclose the credential stuffing attacks, but they don’t say how the accounts were targeted for stuffing. This was unique and not an account that could be scraped from the web or other sites.” Joyce wrote that he creates a unique email ...
In at least one example, though, 23andMe eventually provided an explanation to the user. On Tuesday, US National Security Agency cybersecurity director Rob Joyce noted on his personal X (formerly Twitter) account: “They disclose the credential stuffing attacks, but they don’t say how the accounts were targeted for stuffing. This was unique and not an account that could be scraped from the web or other sites.” Joyce wrote that he creates a unique email address for each company he uses to make an account.Hours after Joyce publicly raised these concerns (and WIRED asked 23andMe about his case), Joyce said that the company had contacted him to determine what had happened with his account. Joyce did use a unique email address for his 23andMe account, but the company partnered with MyHeritage in 2014 and 2015 to enhance the DNA Relatives “Family Tree” functionality, which Joyce says he subsequently used.Then, separately, MyHeritage suffered a data breach in 2018 in which Joyce's unique 23andMe email address was apparently exposed.23andMe has provided more information about the scope and scale of its recent breach, but with these details come more unanswered questions.
However, the number of email breaches dropped by 73% from 119,961 recorded in Q1 2025 to 31,805 in Q2 2025
According to the quarterly report, which tracks global account breaches in over 200 countries, the 23,268,560 incidents placed Nigeria in 55th position globally. The report shows the vulnerability of email accounts and how they stood among the major cyberattack targets in the last 3 decades.North Africa’s Egypt ranked 3rd in Africa and 50th globally with 25,928,441 email account breaches since 2004. Nigeria ranked 4th in Africa and 55th globally with 23 million, while another North African country, Morocco, ranked 5th in Africa and 60th globally with 18,537,807 breaches.Notable East African countries on the list are Kenya with 7,831,072 (79th), Ethiopia recording 1,437,713 (137th), and Rwanda recording 497,579 (177th) email breaches since 2004. · Records of other West African countries are as below: ... Across the globe, the total number of breached accounts since 2004 has reached an alarming 23.1 billion.Nigeria has recorded 23 million breaches in email accounts since 2004, accounting for 0.1% of total global breaches of 23 billion.
The breach began with hackers accessing 14,000 individual 23andMe accounts via "credential stuffing," where they get a list of email addresses and passwords from a different website's breach and then attempt to use them on other sites.
The email gives recipients two opportunities to file a claim: one related to the breach and then just a general claim of having been wronged by 23andMe in some way."This notice...is being provided to all current and former customers of 23andMe, and is intended to provide such customers with additional information to assist in determining if you have a claim and filing proofs of claim," according to the email, which comes from restructuring firm Kroll.23andMe did not immediately respond to a request for comment. That said, you should file a claim if you have proof any sort of hardship related to the hack, from ID theft to an influx of scammers. The claim form asks you estimate economic and non-economic damages (emotional distress, mental suffering). The deadline is July 14, 2025, and if you do nothing, you "may result in a waiver of your participation in any distributions," the Kroll email says.https://www.pcmag.com/news/affected-by-the-23andme-hack-how-to-submit-a-claim-and-maybe-get-10k Email Comments
Email address (click here to visit the page where you can edit your email address) Password (click here to visit the page where you can edit your password) Please note that if your 23andMe account was set up using a third party service (e.g., Google Sign-In or Sign in with Apple®), you will ...
Email address (click here to visit the page where you can edit your email address) Password (click here to visit the page where you can edit your password) Please note that if your 23andMe account was set up using a third party service (e.g., Google Sign-In or Sign in with Apple®), you will not be able to reset your password through the 23andMe website.Additionally, you will need to unlink your 23andMe account and set a new password before updating your email address in your settings.Important: This article includes instructions for updating your account email address and password when you are logged into your account. If you cannot access your account because you have forgott...Request_and_Authorization_for_Release_of_23andMe_Account_Information.pdf
23andMe is for sale. Here’s why companies might want your genetic data — Lisa Eadicicco, CNN · Want to give us feedback on the show? Shoot us an email at [email protected]
When 23andMe filed for bankruptcy earlier this year, it set off alarm bells among privacy experts and consumers alike. According to a 2025 survey, about 1 in 5 Americans has taken a home DNA test. Among those who haven’t, privacy ranks as one of their top concerns.Morgan Sung: About a year after receiving what she thought were bum results, Trine had forgotten about the 23andMe test. Her dad had passed away by then and her mom’s health was starting to decline. While their mom was still able to travel, Trine and her sister decided to take the whole family on a big trip to Hawaii.Trine Gallegos: She’s acting kind of odd and then she’s asking me a few little questions and she brings up the 23andMe thing. And she goes, “Well, whatever happened to that test thing?” And I go, “Oh, it was a big frigging disaster. Like it messed up.Morgan Sung: That was Trine’s full biological brother, Mark. He’s five years younger than her. They messaged each other through the 23andMe website, hesitantly at first, and then over the next few weeks, shared more and more. Mark told her about their other younger brother, Sean, who’s eight years younger than her.
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Enter the details of your request and we'll get back to you as soon as possible - usually within 24 hours · 23andMe is the first direct-to-consumer test that includes FDA-authorized health reports
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Or, if 23andMe doesn’t consider them problems, they’re business practices that the average American would consider unfair. Reached for comment via email, a spokesperson for 23andMe defended the company and its refusal to issue refunds, except when it’s granted exceptions on a “case ...
Or, if 23andMe doesn’t consider them problems, they’re business practices that the average American would consider unfair. Reached for comment via email, a spokesperson for 23andMe defended the company and its refusal to issue refunds, except when it’s granted exceptions on a “case by case basis.”I’ve asked for proof that the emails went out and haven’t gotten it. Now I know how they are making their money, scamming people out of $29.99 and refusing a refund. I cancelled my subscription with 23andMe in January 2022 and asked to be removed from auto billing.On Friday I tried to cancel my 23andMe yearly membership and the screen said that It went through. On Saturday August 12th, I received notification that my card was charged the $69 membership fee. I proceeded back to my account and again clicked cancel my subscription. About 20 minutes after I received an email saying I have access to my membership until 2024 because it had renewed.She said once again a case will be opened and higher ups will contact you by email in 1-2 days max and I’m sorry the other agent told you that and you never got an email response. I am angry and fed up and all I want is my money back that I was wrongly charged for. I am filing this complaint because last year (2022), I received an unlawful charge to my credit card from 23 and Me for their membership.
In 2023, a major cyberattack exposed the personal genetic data of millions of 23andMe users, a U.S.-based company offering genetic code analysis services to individuals. This incident prompted Canadian and British authorities to launch a joint investigation. The recently published findings ...
Email · July 9, 2025 · Marjorie Bouchard · Ariane Gagnon · In 2023, a major cyber-attack exposed the personal genetic data of millions of users of 23andMe, an American company that provides genetic code analysis services to individuals, prompting Canadian and British authorities to launch a joint investigation.In 2023, a major cyberattack exposed the personal genetic data of millions of 23andMe users, a U.S.-based company offering genetic code analysis services to individuals. This incident prompted Canadian and British authorities to launch a joint investigation. The recently published findings emphasize that 23andMe violated Principle 4.7 of Schedule 1 of the Personal Information Protection and Electronic Documents Act (PIPEDA) by failing to implement adequate security measures to protect its customers’ personal information.The recently published conclusions of the investigation note that 23andMe breached Principle 4.7 of Schedule 1 of the Personal Information Protection and Electronic Documents Act (the “PIPEDA”) by failing to set up appropriate security safeguards to protect its customers’ personal information.For his part, the U.K. Information Commissioner, John Edwards, noted that 23andMe breached articles 5(1)(f) and 32(1) of the General Data Protection Regulation (the “UK GDPR”) by failing to implement appropriate technical and organizational measures to ensure the integrity of its systems for handling customers’ personal information.
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